FAQ – Gangchon Railbike
What is the easiest and quickest way to get there?
We would advise you NOT to take the ITX as it takes too much time to transfer and once you miss the train timing, you would have to wait for a long time before the next train arrives. Please take the regular subway if you want to reach there in time. Do use https://www.smrt.co.kr/program/cyberStation/main2.jsp?lang=e to plan your train journey.
Alternatively, we also offer private van hires to the Rail Park and its nearby tourist destinations. Please visit http://funtastickorea.com/shop/private-van-nami-island-petite-france-gangchon-rail-bike/ for more details and to make your reservation.
Should I email you to check if there are any available slots before booking online?
Please note that we will only check and reserve the bike for you once reservation and payment has been made online. Should the bike be unavailable on your preferred date and/or time, we will email you for new date/time options. If all your preferred options are unavailable, we will issue a full refund.
Does the rail bikes operate during public holidays?
Yes, the rail bikes operates all year round.
Will the Rail Park be closed due to bad weather (heavy snow or heavy rain)? If so, will there be any refund?
Please kindly note that the Rail Park operates the bikes despite rain or snow unless there is a storm or any other dangerous weather conditions. In case of heavy rain, Rail Park will still operate and MAY or MAY NOT issue full refund. Funtastic Korea, as an intermediary, will follow the Rail Park’s policy and refund accordingly in case of bad weather.
I did not arrive in time for my rail bike. Can I get a refund/date change?
Once you are late for your ride, there is NO REFUND and NO DATE CHANGE. You may plead to the ticket office to allow you to go on the rail bike for the next available time slot but it’s out of Funko’s hands.
Can I do a date change and/or time change?
Please note that date changes and/or time changes are NOT ALLOWED after your reservation has been made.
Age regulation – Does my child need to take his own seat on the rail bike?
2-railbike/4-railbike consists of individual seat.
Children above 3 years old is recommended to take his/her own seat for safety.
If you still want to get on the railbike with your child with sharing your seat though your child age is under 36 months, please agree with safety regulation agreement.
The staff of railpark will give you safety regulation document on the spot.
As we mentioned in our website, infants under 36 months can sit with an adult, but note that insurance will not cover the extra infant once you exceed the maximum number of people on a bike.
Is it going to be too cold to take the rail bike during winter?
Please note that it will be very cold as it is outdoors. However, everyone has different tolerance to cold so if you are dressed warmly, it shouldn’t be a problem.
Also, the bikes are less likely to be booked up during winter and may even be available without prior reservation. You do not need to reserve so much in advance as compared to the other seasons. Perhaps it might be a good idea for you to see if you can take the cold weather first by booking after reaching Korea.